Motivape Shipping Policy
- Orders made before 2pm Mon-Fri will be dispatched on the same day (If stock is available)
- Special Delivery or Courier Delivery orders placed before 2pm will be dispatched the same day.
- Orders placed after 2pm Friday or over the weekend will be dispatched on the following Monday
- If your order hasn't arrived within the shipping times stated below, you must notify us within 21 days from the date of your order for us to consider it missing.We will then rasie a claim with the Royal Mail or Courier which must be fully processed before we can offer a replacement.
- We advise tracked shipping be selected for orders over £20 in value
- At certain times of year such as Christmas when the postal system is busier, orders may take a little longer to arrive and we ask that you wait an additional 3 post days (mon-sat), before contacting us.
- If you require urgent delivery please use either the Special Delivery or Courier Delivery option when placing your order.
- Items sent by a tracked service such as Special Delivery, Courier Delivery or Worldwide, will require a signature on receipt. It is your responsibility to ensure that someone is available to sign for your order.
- If you have any special delivery requirements please email us at firstname.lastname@example.org or call us on (+44)(0)845-868-0011
- All UK Orders over £35 will be shipped free of charge via Royal Mail 2nd Class the only exceptions to this free shipping policy are special deals which are already heavily discounted (Such as Wowcher).
- Please note that although our shipping is based on weight , some items although light in weight are bulky and cannot be sent as a large letter and must instead be sent as a small parcel.
UK SHIPPING OPTIONS
|Royal Mail 24||Delivery usually 1-2 working days|
|Royal Mail 48||Delivery usually 2-3 working days|
|Royal Mail Special Delivery (1pm)||Next day delivery with tracking number|
EUROPEAN SHIPPING OPTIONS
|Royal Mail International Standard Europe (Tracked)||Tracking with Delivery within 5-7 days|
INTERNATIONAL (NON EU) SHIPPING OPTIONS
|Royal Mail International Standard (Tracked)||Delivery within7-10 days with Tracking|
*These services are next working day only. Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles & Isle of Wight are a two day service for both Royal Mail Special Delivery and DPD Courier Delivery. Please check the links for more information. Saturday delivery is not available in the areas listed.