Motivape Shipping Policy
Standard delivery orders are usuaully shipped within 24 hours although we aim to ship the same day if you order before 3pm. After particulalry busy weekends and bank holidays some orders may take a little longer to dispatch. Please email us if your order is urgent. Special Delivery or Courier Delivery orders placed before 3pm will be dispatched the same day. Special Delivery & Courier Delivery orders placed after 3pm will be dispatched the next working day.
We currently ship orders Monday to Saturday. Orders placed after 3pm Monday to Friday and after 11am Saturday will not be dispatched until the following business day.
IMPORTANT: If your order hasn't arrived, you must notify us within 21 days from the date of your order for us to consider it missing.
- All UK Orders over £30 will be shipped free of charge via Royal Mail 2nd Class the only exceptions to this free shipping policy are special deals which are already heavily discounted (Such as Wowcher).
|Royal Mail 24 (1st Class Post 0-0.1Kg)||£1.20||Delivery usually 2-3 working days|
|Royal Mail (1st Class Post 0.1Kg-0.18Kg)||£1.49||Delivery usually 1-2 working days|
|Royal Mail (1st Class Post 0.18Kg-0.4Kg)||£2.98||Delivery usually 1-2 working days|
|Royal Mail (1st Class Small Parcel 0.75Kg-1Kg)||£2.98||Delivery usually 1-2 working days|
|Royal Mail (1st Class Small Parcel 1Kg-2Kg)||£5.50||Delivery usually 1-2 working days|
|FREE SHIPPING ON UK ORDERS OVER £30 Royal Mail 2nd Class)||£FREE||Delivery usually 3-5 working days|
- When using Royal Mail (First Class post) service, we will not consider your order missing or late for 10 post days. If you require a guaranteed delivery date, we recommend one of the tracked services available during checkout.
- Orders placed after 3PM on Friday and through the weekend (including Bank Holidays) will be dispatched the next working day.
- At certain times of year when the postal system is busier, orders may take a little longer to arrive and we ask that you wait an additional 3 post days (mon-sat), before contacting us.
- If you require urgent delivery please use either the Special Delivery or Courier Delivery option when placing your order.
- Items sent by a tracked service such as Special Delivery, Courier Delivery or Worldwide, will require a signature on receipt. It is your responsibility to ensure that someone is available to sign for your order.
- Worldwide shipping is available for £9.99 but delivery times will vary depending on your location.
- If your order has not arrived, you must notify us within 21 days from the date of your order for us to consider it missing.
- All UK orders over £30 will qualify for free Royal Mail (UK 2nd Class Post) service.
- FREE shipping is for UK orders only.
*These services are next working day only. Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles & Isle of Wight are a two day service for both Royal Mail Special Delivery and DPD Courier Delivery. Please check the links for more information. Saturday delivery is not available in the areas listed.