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15% OFF YOUR 1ST ORDER WITH CODE: 1STORDER15

Shipping Policy

Motivape Shipping Policy

  • Orders made before 2pm Mon-Fri will be dispatched on the same day (If stock is available)
  • Special Delivery or Courier Delivery orders placed before 2pm will be dispatched the same day.
  • Orders placed after 2pm Friday or over the weekend will be dispatched on the following Monday
  • If your order hasn't arrived within the shipping times stated below, you must notify us within 21 days from the date of your order for us to consider it missing.We will then rasie a claim with the Royal Mail or Courier which must be fully processed before we can offer a replacement.
  • We advise tracked shipping be selected for orders over £20 in value
  • At certain times of year such as Christmas when the postal system is busier, orders may take a little longer to arrive and we ask that you wait an additional 3 post days (mon-sat), before contacting us.
  • If you require urgent delivery please use either the Special Delivery or Courier Delivery option when placing your order.
  • Items sent by a tracked service such as Special Delivery, Courier Delivery or Worldwide, will require a signature on receipt. It is your responsibility to ensure that someone is available to sign for your order.
  • If you have any special delivery requirements please email us at info@motivape.co.uk or call us on (+44)(0)845-868-0011

FREE SHIPPING

  • All UK Orders over £30 will be shipped free of charge via Royal Mail 2nd Class the only exceptions to this free shipping policy are special deals which are already heavily discounted (Such as Wowcher).
  • Please note that although our shipping is based on weight , some items although light in weight are bulky and cannot be sent as a large letter and must instead be sent as a small parcel.

Christmas and New Year 2018 Shipping Service

The table below shows the Royal Mail Christmas and New year delivery and last order dates.Please note however that during the festive period there are usually delays to the normal Royal Mail delivery times so patience is essential. Selecting 1st class DOES NOT guarantee next day delivery!

Date Service
Tue 18th Dec Last Day for placing orders by 2nd Class and 2nd Class Signed post. Normal delivery service
Wed 19th Dec Normal delivery service
Thur 20th Dec Last day for placing 1st Class, 1st Class Signed orders. Normal delivery service
Fri 21st Dec Last day to place Royal Mail Special Delivery orders. Normal delivery service
Sat 22nd Dec Normal delivery service
Sun 23rd Dec No Deliveries or collections, new orders will be dispatched on 27th Dec
Mon 24th Dec Normal Deliveries, new orders will be dispatched on 27th Dec
Tues 25th Dec No deliveries or collections, new orders will be dispatched on 27th Dec
Wed 26th Dec No deliveries or collections, new orders will be dispatched on 27th Dec
Thur 27th Dec Normal deliveries and collections
Fri 28th Dec Normal deliveries and collections
Sat 29th Dec Normal deliveries.New orders will be dispatched on 3rd Jan
Sun 30th Dec No deliveries or collections. New orders will be dispatched on 3rd Jan
Mon 31st Dec Normal deliveries, limited collections. New orders will be dispatched on 3rd Jan
Tue 1st Jan No deliveries or collections. New orders will be dispatched on 3rd Jan
Wed 2nd Jan No deliveries or collections. New orders will be dispatched on 3rd Jan
Thur 3rd Jan Normal deliveries and collections

Shipping options

UK SHIPPING OPTIONS

OPTION PRICE DESCRIPTION
Royal Mail 1st Class (0.0Kg-0.1Kg) £1.20 Delivery usually 1-2 working days
Royal Mail Special Delivery (1pm) (0.0Kg-0.1Kg) £6.70 Next day delivery with tracking number
Royal Mail 1st Class (0.1Kg-0.18Kg) £1.49 Delivery usually 1-2 working days
Royal Mail 1st Class tracked (0.1Kg-0.2Kg) £2.15 Delivery usually 1-2 working days with tracking number
Royal Mail Special Delivery (1pm) (0.1Kg-0.5Kg) £7.50 Next day delivery
Royal Mail 1st Class (0.2Kg-0.4kg) £2.98 Delivery usually 1-2 working days
Royal Mail 1st Class Tracked (0.2Kg-0.4Kg) £2.90 Delivery usually 1-2 working days with tracking number
Royal Mail 1st Class (Small Parcel 1Kg) £3.35 Delivery usually 1-2 working days
Royal Mail 2nd Class Tracked(Small Parcel upto 1Kg) £4.10 Delivery usually 3-5 working days with tracking
Royal Mail 1st Class Tracked (Small Parcel up to 1Kg) £4.60 Delivery usually 1-2 working days
Royal Mail 2nd Class (Small Parcel 1Kg) £2.85 Delivery usually 3-5 working days
Royal Mail 1st Class (Small Parcel 1Kg - 2Kg) £5.50 Delivery usually 1-2 working days
Royal Mail 1st Class Tracked (Small Parcel 1kg-2Kg) £6.70 Delivery usually 1-2 working days with tracking number

EUROPEAN SHIPPING OPTIONS

OPTION PRICE DESCRIPTION
Royal Mail International Standard Europe (0.0Kg-0.1Kg) £2.90 Delivery within 3-5 days
Royal Mail International Standard Europe (0.1Kg-0.2Kg) £4.00 Delivery within 3-5 days
Royal Mail International Standard Europe (0.2Kg-0.5Kg £5.90 Delivery within 3-5 days
Royal Mail International Standard (0.5Kg-0.75Kg) £7.10 Delivery within 3-5 days
Royal Mail International Standard (0.75Kg-1Kg) £9.00 Delivery within 3-5 days

INTERNATIONAL (NON EU) SHIPPING OPTIONS

OPTION PRICE DESCRIPTION
Royal Mail International Standard (0.0Kg-0.1Kg) £3.60 Delivery within 5-7 days
Royal Mail International Standard (0.1Kg-0.2Kg) £5.30 Delivery within 5-7 days
Royal Mail International Standard (0.2Kg-0.5Kg) £9.00 Delivery within 5-7 days

*These services are next working day only. Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles & Isle of Wight are a two day service for both Royal Mail Special Delivery and DPD Courier Delivery. Please check the links for more information. Saturday delivery is not available in the areas listed.